By Terry Ibele
An easy, step-by-step guide.
I’ve seen some nonprofits slap a link to their PayPal account on their website and consider the job done, but it’s often those same nonprofits who come to us wondering why they’re not seeing a boost in donations.
While a PayPal link is a start, there’s a lot more that needs to be done to your website in order to start seeing significant increases to your donations online.
Think of your website as your personal assistant. Once set up properly to receive donations, it makes it easy for someone to donate online and it cuts out the administrative work of processing their donation for you.
Here’s what a successful donation website should do:
– Ask your website visitors to donate
– Make potential donors feel comfortable donating by providing them the information they want
– Process your donations instantly into your payment account (like PayPal)
– Send automated tax receipts to donors
– Collect donor info straight into your database
– Create summaries of your donations and tell you how far you are to your goal
– Make it easy to keep in touch with your donors through scheduled emails
The best part is that with just six steps, anyone can setup their website to collect and optimize donations.
And if you’re building a full membership management website, we’ve got a free instructional webinar coming up that will teach you three website changes that will start attracting new members right away: Turn Your Website Into a Membership Growth Engine.
Here Are the 6 Steps to Create a Donation Website:
- Create a donation page
- Create a donation form to collect your donor’s information
- Setup automated tax receipts and thank-you messages
- Make your donation page shareable
- Add a donation button to your website
- Drive traffic to your donation page during giving seasons
Step 1) Create a Donation Page
A donation page is a one-page sales pitch that includes all the information someone needs to make a decision to donate to your organization.
This is the page you direct someone to after you’ve asked them to make a donation to your organization.
Before creating your page, it’s good to know that our brains are hardwired to make us feel good when donating, so anything that you do to increase that feeling can increase your donations. Research shows that telling someone about the benefits of your donation campaign is one of the best ways to do this.
Besides talking about benefits, here are the six major things that successful donation pages include:
1. Your organization’s mission: This lets potential donors know why you exist and why they should give to your organization. In fact, this information is the most important thingpotential donors want to know before donating.
2. Your organization’s branding: A study of 45,000 nonprofits found that branded donation pages received 700% more donations than generic ones. This is because branded donation pages appear more trustworthy.
3. A story about someone your organization helped with an image of that person: Studies have proven that people are more generous when they can identify with the story and image one a single person versus a group of people.
4. A breakdown of where a donation goes: This is the second most important detail donors want to know when deciding whether to donate.
5. A personal message from your President or someone on the Board: This is a top tip by donation page expert, Abby Jarvis from Qgiv.
6. Ask for a donation and make your goal attainable: All too often I’ve seen donation pages forget to specifically ask for a donation in the copy, and as pointed out in The Science of Generosity, the number one reason people donate is because they were asked to. However, when you ask for a donation, make sure to avoid “fundcrushing” — the use of large or abstract numbers to motivate donors to give. An example of this would be: “donate $10 to end world poverty”. Fundraising expert Larry Johnson says that doing this is actually an incentive not to give, because people don’t feel like their donation will make a difference. To avoid this, present goals that are attainable and ask for reasonable donations that can make a difference. A better example is: “donate $10 to help us send $1000 of books to schools in developing nations.”
When you create your donation page, try to keep the layout similar to the rest of the pages on your website. If you need some help with the layout, check out these 10 great examples from Wired Impact.
Step 2) Create a Donation Form to Collect Your Donor’s Information
When I was a kid, I collected donations for my soccer team the old-fashioned way: door to door. It took me a whole afternoon to do one block and I had to put in the same effort every year.
If I could go back in time, I’ll tell my younger self to collect my neighbours’ contact information along with their donation. That way, the next year I could just email everyone a link to my PayPal account and collected their donations in minutes.
This is what the most successful nonprofits do. They keep their donor information in a database and reach out regularly to ask for repeat donations (just like I should have done). Not only does this increase donations, because half of first time donors donate again, but it allows them to spend more time finding new donors.
To collect a donor’s information instantly, link your online donation form to your contact database. If you need help doing this, there are many inexpensive software providers that specialize in this area, Wild Apricot is just one option. When you create your donation form, make sure you these fields are mandatory, so you ensure you collect this information:
– First name
– Last name
– Phone number
Here’s an example of a great donation form from the North Center Neighborhood Association that collects the right info. Notice that they also include a CAPTCHA at the bottom of the form. “Nonprofits tend to get targeted by fraudsters testing card numbers, because they have a simple form which can be easily submitted to automatically,” says John Cooper, of The Friendly Developer. “Either using tools like a CAPTCHA, or a hosted page like PayPal helps to prevent this.”
When launching your next donation campaign, go into your database and email, call, or send your past donors a letter to increase your donations.
Step 3) Setup Automated Tax Receipts and Thank You Messages
This step is less about increasing donations and more about saving you time.
One of the biggest complaints about managing a nonprofit I hear is how much time administrative tasks can take. My advice is always to automate things using software.
In the same light, there are programs you can use, like Wild Apricot that can send out an automated tax receipt and thank you message the instant someone donates through your website.
Step 4) Make Your Donation Page Shareable
Last fall, I climbed the CN Tower to raise money for United Way. While training, I shared updates of my progress on Facebook with a link to my donation page. To my surprise, I ended up raising $270 on top of the donations I had collected in-person just from people following me on Facebook.
If you make your donation page shareable, more people will hear about your campaign and more people will donate.
Here are two easy ways to encourage social media sharing of your donation page:
– Add a “tweetable” to your donation page. A tweetable is a pre-written tweet that someone can click on and share with their Twitter Followers.
– Ask people to share your page on Facebook. JustGiving increased shares of their donation page by 28% just by asking people to share it and including a share button.
Step 5) Add a Donation Button to Your Website
A month back, I was talking with a friend who signed up to participate in a walk for cancer research. I agreed to donate, but as we kept talking the subject changed many times.
Unfortunately I completely forgot about donating and only remembered a week later.
This same situation happens when people come onto your website and it’s not easy to locate the donation page. They might start reading your news, or browse your upcoming events, and before they know it, it’s slipped their mind and you’ve missed out on a donation.
This is why it’s important to have a “Donate” button that’s easy to find on every page on your website.
Most organizations choose to have it at the top, in their menu, or both, like the example below.
One More Step for Perpetual Donation Generation
With a little work up front, your donation website is ready to go. To keep the donations rolling in, make sure you keep asking your donors, members, and sponsors for donations. That’s why the last step is important:
Create a donation page Create a donation form to collect your donor’s information Setup automated tax receipts and thank-you messages Make your donation page shareable Add a donation button to your website
- Drive traffic to your donation page during giving seasons
That’s because traffic to your donation page may slow down as time passes. To keep traffic up, make sure you have a plan in place to keep writing blog posts, keep sending emails, and keep updating social media.
How Wild Apricot Can Help
Wild Apricot has helped thousands of small and medium-sized nonprofits build websites optimized for donations in a matter of minutes.
That’s because Wild Apricot provides an all-in-one membership management software that comes with professionally designed templates that can be easily built to include:
– A donation page
– A customizeable donation form
– A donation goal bar
– Integration with a number of online payment processors including PayPal
And once someone fills out your donation form, their information is instantly updated in your membership database, which makes it easy to:
– Keep all member records up to date with their donations
– Send automated invoices, receipts, and thank-you messages
– View donation summaries
– Filter contacts and create lists
– Email contacts
If you’re looking to create a powerful donation generation website and save time while managing your organization, consider starting a free trial of Wild Apricot.
Guest author: Terry Ibele